Privacy policy

Privacy Policy

Last updated: October 30, 2026

At TheColdLady, we know that what you shop for is your business. This Privacy Policy explains what information we collect when you visit or buy from thecoldlady.com (the “Site”), how we use it, and the choices you have.

The Site is operated by Koba LLC (“we,” “us,” or “our”).

Adults Only (18+)

Our Site and products are intended for adults only. You must be at least 18 years old, or the age of majority where you live if that is higher, to use this Site or place an order. We do not knowingly collect personal information from anyone under 18. If you believe a minor has given us their information, please contact us and we will delete it.

Information We Collect

When you browse the Site
We automatically collect some information about your device and how you use the Site, such as your browser type, IP address, time zone, pages and products you view, search terms, and how you found us. This is collected through cookies and similar technologies.

When you place an order
We collect the details needed to complete your purchase, including your name, billing and shipping addresses, email address, phone number, and payment information. Payments are handled securely by our payment providers. We never see or store your full card number.

When you contact us
If you email us or reach out for support, we keep the information you share with us so we can help you.

How We Use Your Information

We use your information to:

  • Process, ship, and deliver your orders
  • Send order confirmations, shipping updates, and invoices
  • Answer your questions and provide customer support
  • Prevent fraud and keep the Site secure
  • Understand how the Site is used so we can improve it
  • Send you news and special offers, only if you have agreed to receive them. You can unsubscribe anytime using the link in any marketing email.

Who We Share Your Information With

We only share your information when it is needed to run our store and serve you:

  • Shopify powers our online store. See Shopify’s Privacy Policy.
  • Payment providers process your payments securely.
  • Shipping carriers need your name and address to deliver your order.
  • Analytics and advertising partners, such as Google, help us understand Site traffic and show relevant ads. You can opt out of Google Analytics here.
  • Legal requirements: we may share information when required by law, to respond to a lawful request, or to protect our rights.

We do not sell your personal information.

Cookies

Cookies are small files saved on your device that help the Site work properly, such as remembering your cart, and help us understand how visitors use the Site.

We use:

  • Essential cookies, needed for your cart, checkout, and account
  • Analytics cookies, which show us how the Site is used
  • Marketing cookies, which help show you relevant ads, where you have allowed them

You can manage or block cookies in your browser settings. Blocking essential cookies may stop parts of the Site, such as checkout, from working. For a full list of the cookies Shopify uses, see Shopify’s cookie policy.

To opt out of personalized ads more broadly, visit the Digital Advertising Alliance or your Google ad settings.

Do Not Track: There is no industry standard for responding to “Do Not Track” browser signals, so we do not change our practices when we receive one.

How Long We Keep Your Information

We keep your order information for as long as we need it for our records, taxes, and legal obligations, or until you ask us to delete it where the law allows.

How We Protect Your Information

We use trusted, secure platforms to protect your information. All payments are encrypted and processed by secure payment providers. No system is 100% secure, but we take reasonable steps to keep your data safe.

International Customers

We are based in the United States and ship to customers around the world. Your information may be stored and processed in the United States and other countries where our service providers operate.

Your Privacy Rights

Depending on where you live, you may have the right to:

  • Access the personal information we have about you
  • Correct information that is wrong or outdated
  • Delete your personal information
  • Get a copy of your information to take to another service
  • Opt out of marketing emails and targeted advertising
  • Object to or limit certain uses of your information

EU, EEA & UK residents (GDPR): We process your information to fulfill your order (contract), to meet legal requirements, for our legitimate business interests, and, where required, with your consent. You may withdraw consent at any time.

California and other U.S. state residents: You have the right to know what information we collect, request deletion or correction, and opt out of targeted advertising. We will not treat you differently for using your privacy rights. You may also use an authorized agent to make a request for you.

To make a request, email us at thecoldlady.com@gmail.com. We may need to confirm your identity before we respond.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or the law. The date at the top of this page shows when it was last updated.

Questions or Complaints?

We’re here to help. If you have a question, a privacy request, or a complaint, please contact us:

Koba LLC
7210 Manatee Ave W, Ste 1182
Bradenton, Florida 34209
United States

Email: thecoldlady.com@gmail.com
Support hours: Monday – Friday, 9:00 AM – 5:00 PM (Eastern Time)

If you live in the EU, EEA, or UK and are not satisfied with our response, you have the right to file a complaint with your local data protection authority.