Shipping & Returns
Free shipping for all orders.
We will pay the ground shipping charges within the Continental U.S. for all orders
Order & Service Questions
Changes to an Order Already Placed
Please be aware we work very hard to get your order out as soon as possible – usually the same day if we receive the order before 1 pm Mountain Standard Time.
If there is a change in your order or an order cancellation, please email firstname.lastname@example.org
Products with manufacturing defects must be reported within 30 days from receipt. Contact your sales representative regarding a replacement or return. All returns require a return authorization number.
Refused or returned orders can be shipped once with additional shipping charges added. Orders returned again will only be reshipped after prepayment. The customer will be charged a 20% restocking fee and all shipping charges on restocked orders. Refused orders can cause your account to be placed on a “Prepaid Only” status.
Guaranteed Sale Policy
Our aim is to keep your store stocked with hot selling products at all times! If you buy an item from us for the first time and it doesn’t sell well for you, return it within 90 days and we will exchange it for one that does. This does not apply to sale items, closeouts, or previously purchased items. All items must be shelf restockable without price tags or price tag residue.
All merchandise leaves our warehouse in perfect condition. All concealed damage or shortages must be reported to TheColdLady within 48 hours from the receipt of goods. A claims form is included with each packing slip.
If you receive a shipment that has exterior damage, has been opened or re-taped, you must file a claim at the time of delivery with the carrier. Please make sure the driver notes the damage. Save the original cartons and packing material for inspection by the carrier. Let us know immediately if you have had the driver note a problem. Contact your sales representative with the reference number assigned by the carrier and we will process the claim for you.
Privacy & Security
Orders placed on our site are encrypted using SSL technology, the industry-standard authentication and encryption technology. This ensures that your transactions are protected. With SSL implemented on both the client and server, information transmitted over the internet will remain unaltered and secure. In order for SSL security to work, you must use an SSL enabled browser. Most Netscape and Explorer browsers, version 3.x and later, support SSL. If you have any concerns about placing your order online, please order by phone.
Please note that e-mail is not encrypted, and therefore NOT a secure means of transmitting credit card information. TheColdLady will NEVER request sensitive information over e-mail.
How TheColdLady Uses Your Information
Information recorded in the TheColdLady database is used internally during the normal course of our business. Examples of how we use your information are as follows:
We will generate an e-mail to you for order confirmation.
We may use information about your product purchases and interests to help us improve our Web site design.
We may send e-mails to our customers related to new products, seasonal items, promotions or sales.
We may send e-mails to help us learn more about your shopping preferences or your shopping experience at TheColdLady
You will also have access to your online purchases so you can look up and reorder frequently purchased items in seconds!
Correcting and Updating Personal Information
If any of your personally identifiable information changes please contact us by e-mailing us at dev@TheColdLady.com so we may update your personal data.
Your Choice to Opt-Out
You have the opportunity to "opt-out". My Account information has an opt-out box. If you want to buy a product from us, but you do not want to receive future promotional e-mails or marketing material, you simply uncheck the box to opt-out of the group receiving such e-mails. You may also opt-out by e-mailing us at dev@TheColdLady.com. You can also opt-out by clicking on the "unsubscribe" link within any e-mail we send you.
By viewing the TheColdLady.com website you agree that you are at least 21 years of age, or of legal age to view and possess adult content and adult toys in the community in which you reside. If you are not 21 years of age, or if you are not of legal age to view adult content or posses adult toys you must exit the TheColdLady.com Website.
All models that appear on this Website are over the age of 18 years. This site is compliant with 18 USC 2257.
Protecting Children’s privacy
TheColdLady is concerned about the safety of our children when they use the internet. Consistent with the Children’s Online Privacy Protection Act of 1998, we will never knowingly request personally identifiable information from anyone under the age of 21. If we become aware that a subscriber is under the age of 21, we will remove his or her personal information from our files.
Criminal Activity of Others
Credit Card Security
At TheColdLady, we do our best to provide a safe and convenient online shopping experience. We safeguard the integrity of our customers' credit card information. Protecting the safety of your credit card information is important to us. Furthermore, we use Secure Sockets Layer (SSL) technology to protect the security of your credit card information as it is transmitted to us. SSL is the gold standard in Internet encryption technology, which is a fancy way of saying that it's a highly sophisticated method of scrambling data as it travels from your computer to our website's servers. To make sure you are accessing our secure server before you submit personal financial information, look at the lower left-hand corner of your browser. If you see an unbroken key or a closed lock (depending upon your browser), then SSL is active. To double-check for security, look at the URL or Location line of your browser. If you have accessed a secure server, the first characters of the address in that line should change from "http" to "https." Some browser versions and some firewalls don't permit communication through secure servers like the ones we use to process orders. If someone steals your credit card information or uses your credit card in an unauthorized manner on our site contact your credit card company immediately.
Under the Fair Credit Billing Act, your bank or Credit Card Company cannot hold you liable for more than $50 of unauthorized or fraudulent charges on a credit card. Your liability for unauthorized use of a debit card may be higher, but most debit card issuers voluntarily apply the $50 limit to their cards as well.
Our business hours are from 8:30 AM to 5:30 PM (Mountain Standard Time) Monday through Friday. If we are unavailable when you call, please leave a message and one of our representatives will return your call. Our policy is to return all calls the same day if they are received before 3:00 PM MST. Otherwise, all calls will be returned within 24 hours.
Limitation of Liability
UNDER NO CIRCUMSTANCES, INCLUDING, BUT NOT LIMITED TO, NEGLIGENCE, SHALL TheColdLady BE LIABLE FOR ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES, INCLUDING, BUT NOT LIMITED TO, LOSS OF DATA OR PROFIT, ARISING OUT OF THE USE, OR THE INABILITY TO USE, THE MATERIALS ON THIS SITE, EVEN IF TheColdLady OR AN TheColdLady AUTHORIZED REPRESENTATIVE HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. IF YOUR USE OF MATERIALS FROM THIS SITE RESULTS IN THE NEED FOR SERVICING, REPAIR OR CORRECTION OF EQUIPMENT OR DATA, YOU ASSUME ANY COSTS THEREOF. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.
Glossary of Terms
When you are connected to the Internet, your computer has a unique Internet ID called an IP address. Most people that connect through a dial-up service, such as America Online, get a different IP address each time they login. Others might have a permanently assigned IP address, called a static IP address. It is difficult or impossible for a Web site to collect personal information about you (i.e., your name, e-mail address, etc.) from your IP address alone, though it is easier if you have a static IP address.
Links to Other Web Sites
TheColdLady will contain links to other sites that are not under our control. These Web sites have their own policies regarding privacy, which you should review when visiting them. We have no responsibility for linked Web sites and provide these links solely for our visitors.
A unique ID is assigned each time someone visits an online store with a shopping basket system. Each store you visit will assign you a different ID. Many stores use a cookie to save your Session ID for re-use when you return to that same store. Most shoppers find it convenient that their shopping basket is maintained between visits but others find it objectionable and therefore turn cookies off.
A method by which information transmitted across the Internet is scrambled to the point where it's hard to decipher by anyone who should intercept the data before it reaches its destination. Most reputable online stores make use of SSL encryption to request credit card information and other sensitive data from their customers. Web pages where SSL encryption is activated are typically identified by a lock or key symbol displayed somewhere in your browser. Refer to your browser's documentation for the specific symbol and location.
If you have any questions about this privacy statement, the practices of this site, wish to have information about you deleted, opt-out of mailings, or want to place an order via a method other than the Internet, you can contact us Monday through Friday Mountain Standard Time from 8:30 AM to 5:30 PM at:
2325 West Midway Blvd.
Broomfield, CO 80020